The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with Mindfully Made BV, hereinafter referred to as “Tōzen”, “Mindfully Made”, ”us ” or ”we”, at the Tōzen Studio desktop website, mobile website or mobile app. Tōzen is a brand operated by:

Mindfully Made B.V.
De Hoogt 4
5175 AX Loon op Zand
+31 416 537126
KvK: 81655762
BTW: NL862171970B01

By using and/or placing an order at tozen.studio, you agree to be bound by the terms and conditions set out herein (the ”Terms & Conditions”). Please make sure you have read and understood the Terms & Conditions before placing your order. Only persons of legal age, 18 years or older, who are not under guardianship, can place an order at tozen.studio

The inclusion of any products or services on tozen.studio at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.We reserve the right to amend these Terms & Conditions from time to time without prior notice to you. The version of the Terms & Conditions that will apply to your order will be those on tozen.studio at the time you place your order.Tōzen Studio want to provide the best possible online experience. To make this possible we need to ensure that our services runs like a clockwork. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the tozen.studio site, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these Terms and Conditions.

We are committed to protecting your privacy online. Please read our privacy policy on our website.

From time to time, prices are subject to change in response to currency exchange rate changes, markdowns and other commercial factors. Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of re-confirming your order at the correct price or cancelling it.

The cost for each delivery method is clearly indicated during the check-out process. If we are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries. Prices in store and online may vary.

Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfill your order, we will let you know at our earliest convenience. If we have already received payment for such order, we will refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary we will notify you via email to settle the refund.

Tōzen Studio exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order in accordance with your selected delivery option
Tōzen Studio endeavours to dispatch orders in the fastest possible time and in the order in which they are placed. Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events. We work closely with our shipping partner to minimise the potential impact of custom delays on our international customers

Before you place your order, you will be informed of the expected delivery details. Once you have placed your order you will receive an email confirmation with your expected delivery details.

If your order does not arrive by the scheduled date, please contact Tōzen Studio Customer Assistance via email or our contact form, which can be found at tozen.studio

Once an order has been successfully placed, Tōzen Studio can not issue changes or cancellations on this order. Once you have received your unwanted order, please return this back to our warehouse in accordance with section 6 (Returns) for a full refund.

You have the right to return your order for any reason from the date you receive your order until 30 days post delivery date. If you have been charged for the items, you will receive a refund after the package is received at our warehouse, which will include the standard delivery cost. Should you choose to keep certain items and only partially return your order, the delivery cost will not be refunded.

Please also note that Tōzen Studio will not be responsible for any shipping cost or lost packages.

Tōzen Studio guarantees a refund for any returned items, provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered or worn (you may try the item on indoors) and that any labels or tags should be intact.

In certain countries and/or markets, we do reserve the right to charge a return fee when refunding the order. This cost intends to cover the freight cost of the return.

We will provide a refund attempting to use the same method used to make the payment (or, if the items have not yet been paid for, reflect the return of the items in your account balance) as soon as possible and at the latest within 14 days of receiving your returned goods to our warehouse. If the item you have received is defective, please notify Tōzen Studio promptly and return the item in the same way as stated above. Tōzen Studio will, for any products deemed defective, provide a full refund, including the costs of delivery and return.

iDeal
When selecting this option at checkout, you will be directed to your banks' website to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to tozen.studio. When paying by iDeal, the applicable amount will immediately be charged on your bank account.

Credit & Debit Card
We accept Visa, MasterCard, American Express, Maestro and JCB cards, and any other methods which may be clearly advertised on the Site from time to time. The applicable amount will immediately be charged on your credit/payment card. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorise payment to Tōzen Studio, we will not be liable for any delay or non-delivery.

Klarna
In cooperation with Klarna, Tōzen Studio offers to bill you as an additional payment by invoice option. With this payment method you do not have to enter any account details. Payment by invoice is subject to certain guidelines and is therefore not available for all countries, orders and customers. It is also necessary that the delivery address matches the billing address. By completing the payment form, you accept that Klarna is conducting a credit check. If Klarna agrees to the payment by invoice, you will receive an invoice from Klarna by e-mail, as soon as the ordered goods have been dispatched from our warehouse. You then have 14 calendar days to settle the bill. If Klarna does not agree to the payment on account, you must opt ​​for an alternative payment option.

Nothing in these Terms & Condition shall exclude or limit Tōzen Studio’s liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability. We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents. If we breach these Terms & Conditions, we shall only be liable for losses which are a reasonably foreseeable consequence of such breach.
Tōzen Studio is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms & Conditions where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity. Our maximum liability to you for any loss or damage arising in connection with your order on tozen.studio shall be limited to the total price of your order.

We make all reasonable efforts to accurately display the attributes of our products, including composition and colors. The color you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors.

If there are defects in the goods you have purchased, Tōzen Studio abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by returning the goods to us without delay by using the provided pre-printed return form.

Tōzen Studio reserves the right to assign or pledge to third parties any claims for payment which have arisen in connection with the delivery of goods.

Any part of these Terms & Conditions is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.

All intellectual property rights, such as trademarks and copyrights at tozen.studio remain with Mindfully Made B.V. and its subsidiaries or licensors. Any use of tozen.studio or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Tōzen Studio.

Mindfully Made B.V.
De Hoogt 4
5175 AX Loon op Zand
+31 416 537126

KvK: 81655762
BTW: NL862171970B01

Mindfully Made B.V. collects customer user data in order to deliver a seamless and safe service for customers. We collect data for the following reasons:

To be able to complete purchases
Through contact with our customer care team
Through our Loyalty Programs & newsletters
Through web analytics for a user friendly experience

This data may include your name, delivery and billing address, email address, contact numbers and specific purchase details.

In addition to data collection, we automatically receive your IP address when you browse our website, in order to transfer information that helps us learn about your browser and operating system. This is not connected to any personal information.

Your data may be shared within the Mindfully Made group. We will never pass on, sell or swap your data for any purpose to third parties outside the group.

The European union has set up a number of lawful basises for storing customer data, such as legal basis and consent.

The information collected when placing an order is based on legal requirements. With your consent (where required), We use your Personal Data to provide you with information about goods or services (e.g. service communications, or marketing promotions). This can be done via means such as email, ads, SMS, phone calls and postal mailings to the extent permitted by applicable laws.

You have the right to withdraw your consent of any personal data processed by Mindfully Made B.V. at any time apart from the following situations:

1. You have an ongoing issue with Customer Care
2. You have placed an order which has not yet been processed and shipped
3. For all purchases made, we will keep your personal data in connection to your transaction for bookkeeping purposes.

In order to protect your personal information, we take reasonable precautions and follow industry practices to make sure that your information is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Personal data is not transferred to third parties apart from:

Authorities on statutory grounds. We are required to pass on your personal information to third parties when applicable law requires so. For example, sending information to authorities for the sole purpose of tracking criminal activities and/or protecting public security.

Authorised partners that needs specific information in order to complete your purchase. We transfer data to the following partners: Logistic partners for delivery, Payment partners for payment, IT-partners, whom we need to run our services, such as hosting partners and customer service software.

We use cookies when you visit our site. There are four main types of cookies – how and why we use them is listed below:

1. Site functionality cookies – these cookies allow you to navigate the site and use our features, such as “Add to Bag”

2. Site analytics cookies – these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience

3. Customer preference cookies – when you are browsing or shopping on tozen.studio, these cookies will remember your preferences (like your language or location), so we can make your shopping experience as seamless as possible, and more personal to you.

4. Targeting or advertising cookies - We use servies online and on social media to be able to deliver relevant ads and to create the best possible experience for you. These cookies also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.

By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies.

Any changes to our privacy policy in the future will be published on this page and/or in our terms & conditions. More urgent changes to this privacy policy may be announced by email.