Returning or exchanging your Tozen order can be done by following these steps:

1) Call our customer service (+31 6 835 07 193, available in English and Dutch) to inform us of your return. You can choose to return your order and get a refund – or exchange it for a different size.

Our customer service operates during normal business hours, Monday-Friday 9 am-5 pm CET.

2) We will e-mail you a FREE shipping label. If your return doesn’t qualify for a free return, you can use any other shipping method to return a product to us. Please use insured shipping. 

3) When received, your return will be processed within 7 business days. The refund will be reflected on your bank statement within 2-5 business days.

Please note:
1) We cannot accept returns that have been clearly used or worn. Products need to be send back in their original packaging/box, with the labels still attached.

All products must be returned within 30 days after the order has been received. All products must be returned in their original condition. Shoes can be tried indoors only. Shoes that have been worn outside can not be returned. All returns must include the original packaging.

Of course! All items including sale can be returned within 30 days of receiving the product.

We currently ship all of our goods from our warehouse in Loon op Zand, The Netherlands.

Mindfully Made B.V.
De Hoogt 4
5175 AX Loon op Zand
+31 416 537126
KvK: 81655762
BTW: NL862171970B01

We always aim to process and dispatch all orders within 24 business hours. When your order leaves our warehouse we will send you an email together with your tracking number and estimated delivery date. 
Our warehouse operates during normal business hours, Monday-Friday 9 am-5 pm CET. 

For orders in The Netherlands, you can assume your package will arrive the next business day or Saturday after it has left our warehouse.

You can see the list of available countries during the checkout process. If you live somewhere exciting that’s not in this list, please get in touch - hopefully we will be able to ship to your country shortly!

International customers can pay by credit card. Dutch and Belgian customers can pay with their own banks using iDeal or Bancontact respectively. All orders will be shipped within the next day after payment has been confirmed.

Our payments are handled by Mollie — one of Europes leading payment service providers. For more information about Mollie, check out their website Mollie.com

When ordering within the EU & Norway and the UK, all additional charges such as VAT/tax and duties are included in the given price.

When ordering outside the EU, all prices exclude VAT/tax and duties. Price also excludes costs for physical inspection at customs in countries where this is required. Please note that we cannot undervalue orders, or mark them as a gift.