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Care

Shipping
& Returns

Returns

How do I return my order?

Returning or exchanging your Tozen order can be done by following these steps:

1) Call our customer service (+31 416 537126, available in English and Dutch) to inform us of your return. You can choose to return your order and get a refund – or exchange it for a different size.

Our customer service operates during normal business hours, Monday-Friday 9 am-5 pm CET.

2) We will e-mail you a FREE shipping label. If your return doesn’t qualify for a free return, you can use any other shipping method to return a product to us. Please use insured shipping. 

3) When received, your return will be processed within 7 business days. The refund will be reflected on your bank statement within 2-5 business days.

Please note:
1) We cannot accept returns that have been clearly used or worn. Products need to be send back in their original packaging/box, with the labels still attached.

What is your return policy?

All products must be returned within 30 days after the order has been received.
All products must be returned in their original condition.
All returns must include the original packaging.

Can I return an item bought on sale?

Of course! All items including sale can be returned within 30 days of receiving the product.

Shipping

From where do you ship?

We currently ship all of our goods from Loon op Zand and/or Spakenburg, The Netherlands.

Mindfully Made B.V.
De Hoogt 4
5175 AX Loon op Zand
+31 416 537126
KvK: 81655762
BTW: NL862171970B01

How long will it take for my order to arrive?

We always aim to process and dispatch all orders within 24 business hours. When your order leaves our warehouse we will send you an email together with your tracking number and estimated delivery date. 
Our warehouse operates during normal business hours, Monday-Friday 9 am-5 pm CET. 

For orders in The Netherlands, you can assume your package will arrive the next business day or Saturday after it has left our warehouse.

To where do you ship?

You can see the list of available countries during the checkout process. If you live somewhere exciting that’s not in this list, please get in touch - hopefully we will be able to ship to your country shortly!

What are my payment options?

International customers can pay by credit card. Dutch and Belgian customers can pay with their own banks using iDeal or Bancontact respectively. All orders will be shipped within the next day after payment has been confirmed.

Our payments are handled by Mollie — one of Europes leading payment service providers. For more information about Mollie, check out their website Mollie.com

Are VAT/tax and duties included in the price?

When ordering within the EU & Norway and the UK, all additional charges such as VAT/tax and duties are included in the given price.

When ordering outside the EU, all prices exclude VAT/tax and duties. Price also excludes costs for physical inspection at customs in countries where this is required. Please note that we cannot undervalue orders, or mark them as a gift.
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