International customers can pay by credit card. Dutch and Belgian customers can pay with their own banks using iDeal or Bancontact respectively. All orders will be shipped within the next day after payment has been confirmed.

Our payments are handled by Mollie — one of Europes leading payment service providers. For more information about Mollie, check out their website Mollie.com

You can also choose to pay after receiving your order, using Klarna.

We currently ship all of our goods from our warehouse in Loon op Zand, The Netherlands.

We always aim to process and dispatch all orders within 24 business hours. When your order leaves our warehouse we will send you an email together with your tracking number and estimated delivery date.

Our warehouse operates during normal business hours, Monday-Friday 9 am-5 pm CET.

For orders in The Netherlands, you can assume your package will arrive the next business day or Saturday after it has left our warehouse.

All orders shipped to countries outside the European Union are shipped Delivery Duties Unpaid (DDU). Customs, duties and taxes are not included in the item price or shipping cost. When you place an international order, you agree to pay any applicable customs, duties or taxes levied by your destination country.

Unfortunately we cannot calculate these charges prior to your order being placed and are unable to cover them for customers. Any applicable fees will be collected from you by the carrier upon delivery. Please check with your local customs office to determine what these additional costs will be prior to purchase.

Returning or exchanging your Tozen order can be done by following these steps:

1) Call our customer service (+31 6 835 07 193, available in English and Dutch) to inform us of your return. You can choose to return your order and get a refund – or exchange it for a different size.

Our customer service operates during normal business hours, Monday-Friday 9 am-5 pm CET.

2) We will e-mail you a free shipping label. If your return doesn’t qualify for a free return, you can use any other shipping method to return a product to us. Please use insured shipping.

3) When received, your return will be processed within 7 business days. The refund will be reflected on your bank statement within 2-5 business days.

Please note:
1) We cannot accept returns that have been clearly used or worn. Products need to be send back in their original packaging/box, with the labels still attached.

If you receive a damaged or defective item, please contact our customer service team immediately at care@tozen.studio with photos of the issue. We will work with you to resolve the issue promptly.